BUS & PROF SUPPORT – GET SUPPORT

MYPRACTECH
My Practech is a central location containing support services for installing maintaining using and obtaining assistance in the use of the Practitioner Technologies products you are licensed to use.

Click here to go to MyPractech

GET SUPPORT – WEBSITE QUICK LINKS
Below is a brief summary of available website support and Quick Links to those services

Authentication
Authentication registers your site license to an installed copy of Cashdata and is a free service.
Click here to go to the Authentication webpage

Updates
An update is a service pack that makes changes to some components of your Cashdata or Interactive Workpapers software installation. Updates can only be applied to an existing installation. Updates to a current year licensed product are a free service.
Click here to go to the updates downloads webpage

Paid E-mail Support
This is a request paid service.

Paid E-mail support is free to Support Club members (subject to currency of membership and the terms and conditions of the support club).

Non-members can purchase support on a “per incident” basis.

Click here to go to E-mail support webpage

Passive E-mail Support
Enhancement requests, suggestions and comments on any aspects of our software products are very welcome and can be emailed to support@practech.com.au. These will be considered for inclusion into subsequent updates. E-mail to this address is a one way system for action solely at the discretion of Practitioner Technologies and is a free service.

GET TELEPHONE SUPPORT

Telephone Authentication [Telephone 07 3220 0379]

This is a free inbound only service.
Before telephoning you must have completed the steps as listed in the Authentication webpage.

Paid Telephone Support [Telephone 07 3220 0379]

This is a request paid service.

Telephone support is free to Support Club members (subject to the terms and conditions of the support club).

Non-members can purchase on a “per incident” basis .This is a two way priority support service attracting a fee for call at the current rates applicable for the service required. For example the minimum support call fee is $120 including GST (as at 31 st January 2024 ) for calls less than 30 minutes. $3.00 per minute thereafter including GST.